1. Who this applies to, and how it fits with our other terms
These Restaurant Operator Terms apply to every Restaurant Operator, whether or not you subscribe to a paid plan. A Restaurant Operator is anyone who owns, operates or manages a restaurant, or who signs in to EatOutLog as a verified operator on a restaurant's behalf. Claiming a restaurant listing makes you a Restaurant Operator. These terms are an addendum to, not a replacement for, our general Terms of Service, which still applies to everything you do on EatOutLog as a user. Where these terms add something the general Terms of Service doesn't cover, both apply. Where they conflict, these terms control for anything specific to your role as a Restaurant Operator.
2. Claiming a restaurant
Claiming a restaurant means asserting that you're a Restaurant Operator of it: you own, operate or manage it, or you're authorized to act on the business's behalf. We review claim submissions, including any evidence you provide, before approving them. Submitting false or misleading evidence to claim a restaurant you're not authorized to represent is a violation of these terms and our general Terms of Service, and may result in the claim being denied and your account being suspended.
3. Paid subscriptions, cancellation and refunds
Insights, Promoted and the Data API are paid plans, billed through our payment processor (Stripe) for each restaurant you choose to cover. All of your plans are on one subscription, with one bill and one renewal date.
Renewal
A subscription renews automatically at the start of each billing period, monthly or annually depending on the plan you choose, and charges your payment method on file until you cancel. By subscribing, you authorize those charges.
Canceling
You can cancel anytime from Manage billing on the Billing page. Canceling stops all future charges. You keep full access through the end of the period you already paid for, and the subscription ends then.
Deleting your EatOutLog account, or your account being banned for violating these terms or our Terms of Service, cancels every subscription on it right away. Your restaurants become unclaimed and lose the plan's features at once, and the rest of the billing period isn't refunded (see the next section).
No refunds for unused time
We don't refund or credit the unused part of a billing period. If you cancel halfway through a month, you aren't charged for the next month, and you keep access for the rest of the month you paid for, but you don't get money back for it. The same applies to annual plans: canceling partway through the year stops the next annual charge, and you keep access until the year ends, but the remaining months aren't refunded. This applies whether you cancel or your account is terminated for violating these terms or our Terms of Service.
Changing your plan
- Adding restaurants: each added restaurant is charged for the rest of the current billing period, on your next bill.
- Removing restaurants: the lower price starts with your next bill. There's no credit for the current period, and a removed restaurant keeps the plan's features until the end of the period you already paid for.
- Replacing a restaurant: counts as adding one, even if you remove another at the same time. Added the wrong one by mistake? Contact us and we'll fix it. We may decline repeated requests.
- Monthly to annual: takes effect right away. The unused part of your current month counts toward the annual charge.
- Annual to monthly: an annual plan renews as annual unless you switch it to monthly. A switch takes effect when the year you paid for ends, and nothing is refunded for the rest of that year. You can undo it any time before then.
Billing errors and exceptions
If you believe you were charged in error, such as a duplicate charge or a charge after you canceled, contact us and we'll look into it. We may refund charges that were our mistake.
Chargebacks
If you dispute a charge with your bank or card issuer instead of contacting us first, we may suspend the affected subscription while we investigate.
Price changes
If we change subscription pricing, we'll tell you before it applies to your next billing period. Continuing your subscription after that means you accept the new price. Canceling before your next billing date avoids it.
Your rights under the law
Nothing in this section limits any refund or cancellation right you have under applicable law that can't legally be waived.
4. Rating integrity: what you can't do
Ratings and check-ins on EatOutLog are meant to reflect what a real diner actually experienced. As a Restaurant Operator, you agree not to:
- Post, or ask anyone else to post, a check-in or rating for your own restaurant that doesn't reflect a real visit.
- Offer a discount, free item, payment, or any other incentive in exchange for a rating, whether positive or specifically to offset a negative one.
- Create, direct, or pay for additional accounts to inflate your restaurant's ratings or visibility ("boosting"), including through friends, family, or staff acting on your behalf.
- Post, or ask anyone else to post, check-ins or ratings intended to harm a competing restaurant.
- Attempt to remove, edit, or hide a genuine rating outside our official content moderation process. As stated in our Terms of Service, ratings can't be removed or edited by Restaurant Operators, even for a restaurant you've claimed.
We may investigate unusual activity on a restaurant's ratings, including patterns that suggest coordinated or incentivized posting, whether or not we can prove your direct involvement.
5. Accuracy of restaurant information
You're responsible for the accuracy of any menu, hours, or other restaurant information you submit or update as a Restaurant Operator.
6. Showing EatOutLog data publicly
You can use the ratings, statistics and other data EatOutLog gives you about your own restaurant however you like inside your business, for example in staff meetings, internal reports or your own analytics tools. Internal use needs no attribution.
If you show EatOutLog data to the public, in any form and however you got it (from your dashboard, a screenshot, a data export or any other EatOutLog feature), you agree to:
- Credit EatOutLog. Show the EatOutLog name or logo next to the data, with a link to EatOutLog where the medium allows one. Public display includes your website, social media, advertising, menus, printed materials, and signs in or outside your restaurant.
- Keep it accurate. Don't change the numbers, and say what period they cover and how many ratings they're based on, for example "4.6 from 212 ratings, January to March 2026".
- Not imply an endorsement. Don't suggest that EatOutLog recommends, sponsors or has verified your restaurant.
- Not put words in diners' mouths. Don't present an average, a total or any other summary as the words or opinion of a particular diner.
- Pass these rules on. If a vendor or service provider handles EatOutLog data for you, make sure they follow this section whenever they show it publicly on your behalf.
Our attribution kit has logo files, wording and examples that follow this section.
If we find EatOutLog data shown publicly in a way that doesn't follow this section, we'll ask you to fix it first. Repeated or serious problems may lead to the steps in section 8.
7. Data API
If you subscribe to Data API access, you can create credentials that let software read your restaurant's EatOutLog statistics. Access is read-only and returns totals and averages only, never information that identifies an individual diner. By using it, you agree that:
- You're responsible for where the data goes. That includes any vendor or service you give your credentials or access to, and keeping your credentials secret.
- No reselling. You won't sell, license or redistribute EatOutLog data as a product or data feed of its own.
- No identifying diners. You won't try to work out who a diner is from the data, alone or combined with anything else.
- Public use follows section 6. Data shown publicly must credit EatOutLog, however it reached you.
- We may limit or end access. We may rate limit, pause or revoke credentials, for example for unusual traffic, a security concern, or a breach of these terms. Access also ends when the restaurant's plan ends or it changes owner.
- Versioning. Within a version of the API, we only add fields; we don't remove them or change what they mean. If we need a breaking change, we'll publish a new version and give notice before retiring the old one.
8. Enforcement: suspension and termination
If you violate these terms, in addition to any action available to us under our general Terms of Service, we may:
- Remove your restaurant's "claimed" status.
- Suspend or cancel any paid subscription tied to your account, without a refund for the remaining billing period (see section 3).
- Remove content you uploaded specifically as a Restaurant Operator, such as menu photos and claim documents.
- Suspend or terminate your EatOutLog account entirely, for serious or repeated violations.
If your account is banned, you may not claim any restaurant on EatOutLog for at least one year from the date of the ban, even if the ban is later lifted. This applies to any account that uses the same email address or device.
This doesn't affect diner-submitted check-ins and ratings for your restaurant, which remain on the platform as a factual record regardless of your account's status, consistent with Section 5 of our Terms of Service.
9. Changes to these terms
If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you.
10. Contact us
Questions about these terms? Reach us at contact@capypine.com.